Selected senior management & project experiences

(2/4)

Customer/industry

Scope of activities

Largest Swiss

SAP system house

  • Leading management function during the Implementation of ‘SAP Application Management Services’
    for several international customers

  • Leading management function and overall project lead during the evaluation and implementation

    of a service partner in Asia to assure ‘SAP Application Management Services’ throughout the APAC region

  • Establishing measures resulting in a sustainable increase of the customer satisfaction

International
insurance company

  • Applicable hands-on support to the largest Swiss telecom provider during the operational
    integration of an international outsourcing project (telecom and networks)

  • Execution of the due diligence incl. re-negotiations of unclear contract issues

  • Execution of the transition and transformation phase

  • Development and integration of service operations incl. ensuring of overall profitability

  • Development and integration of a nationally and internationally 7x24h 'follow-the-sun‘
    service-operations (by integration of national affiliates in EU, USA, APAC)

  • Development of an internationally acting service partner network for operations

Large Swiss ICT Provider /
large Swiss bank

  • Establishing measures resulting in a sustainable increase of the customer satisfaction


Page 1 | 2 | 3 | 4